Privacy Policy

 Charles Crown Group Ltd. collects, uses and is responsible for certain personal data about you. When we do so we are required to comply with data protection regulation and we are responsible as a data controller of that personal data for the purposes of those laws.

When we mention “Switch Finance”, “we”, “us” or “our” we are referring to Charles Crown Group Ltd.

Switch Finance is a trading style of Charles Crown Group  Limited, which is authorised and regulated by the Financial Conduct  Authority – reg number 774448. Charles Crown Group is registered at  Companies House, with number 09666543. Registered office address is 251  Grays Inn Road, London WC1X

Switch Finance provide you with advice on mortgages and protection. 

 In the course of providing our service to you we may collect the following personal data when you provide it to us:

• Personal contact details
• Date of Birth
• Gender
• Marital status & dependants
• Government identification numbers
• Personal bank account details
• Customer compliant files
• Data about criminal convictions or offences

Information collected from other sources

We also obtain personal data from other sources in the course of providing our intermediary services. Where we obtain this information from another party it is their responsibility  to make sure they explain that they will be sharing personal data with us and, where necessary, ask permission before sharing information with us.

The personal data we obtain from other sources may include the following:

• From lenders and/or product providers: 
  • product details
• From identification and verification checking agencies: 
  • identity information
  • sanction check information

Rationale/Reason:

- To provide you with intermediary services 

-  To apply for insurance quotations and/or general insurance products on your behalf 

- To retain records of any services or advice provided to you by us in order to defend potential legal claims or complaints 

Lawful Basis for Processing:

-  Performance of a contract 

-  Legitimate interest

 Third party recipients linked to the activities:

-  Bankhall Support Services 

-  Lenders and product providers 

-  External suppliers of data storage and data hosting services to retain records on our behalf 

Certain types of personal data are considered more sensitive and so  are subject to additional levels of protection under data protection  legislation. These are known as ‘special categories of data’ and include  data concerning your health, racial or ethnic origin, genetic data and  sexual orientation. Data relating to criminal convictions or offences is  also subject to additional levels of protection.

We may process:

• health information and lifestyle information when providing intermediary services in relation to a protection insurance product; and/or
• criminal conviction or offence information when providing intermediary services in relation to a general insurance product

In addition to the lawful basis for processing this information set out in the above table, we will be processing it either (i) for the purpose of advising on,  arranging or administering an insurance contract or (ii) for the  establishment, exercise or defence of legal claims.

In the course of our activities relating to the prevention, detection and investigation of financial crime, we may process criminal conviction or offence information. Where we do so, in addition to the lawful basis for processing this information set out in the above table, we will be processing it for the purpose of compliance with regulatory requirements relating to unlawful acts and dishonesty

 We may use personal data we hold about you to help us identify, tailor and provide you with details of products and services from us that may be of interest to you. We will only do so where we have obtained your consent and then have a  legitimate business reason to do this and will do so in accordance with  any marketing preferences you have provided to us.

In addition, where you provided your consent, we may provide you with details of products and services of third parties where they may be of interest to you.

You can opt out of receiving marketing at any time by writing to us. 

By phone: 08003688292

By email: admin@charlescrownfinancial.co.uk

By Post:  Unit 5 52-54 High Street, Wanstead, London UK E11 2RJ.

  We will tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases you must provide your personal data in order for us to provide you with intermediary services. 

 We will retain the following data for a minimum period of 5 years in order to comply with our regulatory obligations.  

- Personal contact details

- Date of birth

- Gender

- Marital status and dependants

- Gov identification numbers

- Financial data

We will not transfer your personal data outside of the European  Economic Area or to any organisation (or subordinate bodies) governed by  public international law or which is set up under any agreement between  two or more countries.

You have a right to ask us for more information about the safeguards we have put in place as mentioned above. To learn more, please see ‘Your rights’ below.

You have legal rights under data protection regulation in relation to your personal data. These are set out under the below headings:

• To correct / erase personal data
• To restrict how we use personal data
• To object to how
• To access personal data
• we use personal data
• To ask us to transfer personal data to another organisation
• To object to automated decisions
• To find out more about how we use personal data

We may ask you for proof of identity when making a request to exercise any of these rights. We do this to ensure we only disclose information or change your details where we know we are dealing with the right individual.

We will not ask for a fee, unless we think your request is unfounded, repetitive or excessive.  Where a fee is necessary, we will inform you before proceeding with your request.

We aim to respond to all valid requests within one month. It  may however take us longer if the request is particularly complicated  or you have made several requests.  We will always let you know if we think a response will take longer than one month. To speed up our response, we may ask you to provide more detail about what you want to receive or are concerned about.

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are otherwise legally entitled to deal with the request in a different way.

To access personal data

You can ask us to confirm whether or not we have and are using your personal data. You can also ask to get a copy of your personal data from us and for information on how we process it.

To rectify / erase personal data

You can ask that we rectify any information about you which is incorrect. We will be happy to rectify such information but would need to verify the accuracy of the information first.

You can ask that we erase your personal data if you think we no longer need to use it for the purpose we collected it from you.

You can also ask that we erase your personal data if you have either withdrawn your consent to us using your information (if we originally asked for your consent to use your information), or  exercised your right to object to further legitimate use of your  information, or where we have used it unlawfully or where we are subject to a legal obligation to erase your personal data.

We may not always be able to comply with your request, for example where we need to keep using your personal data in order to comply with our legal obligation or where we need to use your personal data to establish, exercise or defend legal claims.

To restrict our use of personal data

You can ask that we restrict our use of your personal data in certain circumstances, for example

• where you think the information is inaccurate and we need to verify it;
• where our use of your personal data is not lawful but you do not want us to erase it;
• where the information is no longer required for the purposes for which it was collected but we need it to establish, exercise or defend legal claims; or
• where you have objected to our use of your personal data but we still need to verify if we have overriding grounds to use it.

We can continue to use your personal data following a request for restriction where we have your consent to use it; or we need to use it to establish, exercise or defend legal claims, or we need to use it to protect the rights of another individual or a company.

To object to use of personal data 

You can object to any use of your personal data which we  have justified on the basis of our legitimate interest, if you believe  your fundamental rights and freedoms to data protection outweigh our legitimate interest in using the information. If you raise an objection, we may continue to use the personal data if we can demonstrate that we have compelling legitimate interests to use the information.

To request a transfer of personal data 

You can ask us to provide your personal data to you in a  structured, commonly used, machine-readable format, or you can ask to  have it transferred directly to another data controller (e.g. another company).

You may only exercise this right where we use your personal data in order to perform a contract with you, or where we asked for your consent to use your personal data. This right does not apply to any personal data which we hold or process outside automated means.

To contest decisions based on automatic decision making 

If we made a decision about you based solely by automated means (i.e. with no human intervention), and the decision made by us produces a legal effect concerning you, or significantly affects you,  you may have the right to contest that decision, express your point of  view and ask for a human review. These rights do not apply where we are authorised by law to make such decisions and have adopted suitable safeguards in our decision making processes to protect your rights and freedoms.

To obtain a copy of our safety measures for transfers outside of Europe

You can ask for a copy of, or reference to, the safeguards we have put in place when your personal data is transferred outside of the European Economic Area. We are not required to share details of these safeguards where sharing such details would affect our commercial position or create a security risk.

You can contact us for more information

If you are not satisfied with the level of information provided in this privacy notice, you can ask us about what personal data we have about you, what we use your information for, who we disclose your information to, whether we transfer it abroad, how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out any automated decision making using your personal data.

If you would like to exercise any of the above rights, please:

email to admin@charlescrownfinancial.co.uk or write to Unit 5 52-54 High Street, Wanstead, London UK E11 2RJ.

• let us have enough information to identify you, e.g. name, address, date of birth;
• let us have proof of your identity and address (a copy of your  driving licence or passport and a recent utility or credit card bill);  and
• let us know the information to which your request relates.

 We have appropriate security measures in place to prevent  personal data from being accidentally lost, or used or accessed in an  unauthorised way. We limit access to your personal data to  those who have a genuine business need to know it. Those processing your  information will do so only in an authorised manner and are subject to a  duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

 If you are not happy with the way we are handling your  information, you have a right to lodge a complaint with the Information  Commissioners Office. It has enforcement powers and can investigate  compliance with data protection regulation (www.ico.org.uk).

We ask that you please attempt to resolve any issues with us before the ICO.